🛡️ Risk-Free Guarantee
We believe in the quality of PromedAI. If the premium features do not meet your expectations, we offer a comprehensive 30-day money-back guarantee, no questions asked.
1. Global Refund Policy
All PromedAI Pro and Founder Access subscriptions come with a 30-day risk-free period. If you are dissatisfied with our service for any reason during the first 30 days of your subscription, you are entitled to a full, unconditional refund.
- Easy Cancellations: You can cancel your subscription and request a refund directly through the billing portal.
- Processing Time: Refunds are typically processed within 5-10 business days depending on your bank and our merchant of record.
2. UK and EU Consumer Rights Law
In accordance with the UK Consumer Rights Act 2015 and the EU Consumer Rights Directive, you have a statutory right to cancel a digital service contract within 14 days of purchase ("cooling-off period").
- Normally, accessing digital content immediately waives this statutory right. However, PromedAI voluntarily extends this right to all users, providing a full 30-day refund window regardless of usage.
- If you request a refund within this period, your premium access will be revoked, and your funds will be fully returned to your original payment method.
3. United States & International Users
Our 30-day money-back guarantee applies globally, ensuring parity for all users regardless of their region. For users in the United States, this complies with FTC best practices for digital subscriptions and recurring billing.
4. How to Request a Refund
To request a refund under these terms, please contact our support team or use your Lemon Squeezy billing receipt link:
Email: support@promedai.xyz
Include your account email address and the date of purchase in your request to expedite processing.
5. Abuse of the Refund Policy
While our refund policy is designed to be hassle-free, we reserve the right to refuse refunds to users who systematically abuse the policy, such as repeatedly purchasing and refunding subscriptions to bypass payment gateways.